Returns & Exchanges
At Nanoleaf Shop Europe, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Place the products in their original packaging, ensuring all controllers, power supplies, and mounting tape are included.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing